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the staff's "dearth of knowledge" about the correct procedure to follow when someone dies unexpectedly was also highlighted. .
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.... alan knowles, managing director of cura financial services, said: “scottish widows are delivering on their word to customers by paying the majority of the claims they see. .
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.the total amount paid out in critical illness claims was £75.19m, with cancer accounting for 74 per cent of claims from women, mainly breast cancer, alongside 51 per cent from men. .