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“contrary to public belief, the majority of claims are paid out and scottish widows should be proud of how many families they helped during such challenging times.” .
at the end of the video, helen spoke in an audio clip. it was her leaving a recent voice message for one of her grandsons. .
he said: "our research shows that people, on average, believe that only 34 per cent of protection claims are paid out by insurance companies. .
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