"it has been a long two years and throughout that time the western trust has not been assisting us in trying to understand the circumstances around our mother's death.
.
.
"their serious adverse incident process has been wholly inadequate and what we have heard this week is a damning indictment of the western trust.
.
the staff's "dearth of knowledge" about the correct procedure to follow when someone dies unexpectedly was also highlighted.
.