. .

written reports, including local media accounts, professional medical papers and internal emails were also examined. .

"she was our mother, the anchor and heartbeat to our family," derek said. "(she) would spread her love and dedication like a small hummingbird." . . .

the latest figures mean that since january 2000, scottish widows has paid a total of £2.5bn in claims to more than 86,000 customers. .