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�we have waited a long time and we cannot possibly wait any longer,� karmenu vella, european commissioner for environment, told the guardian. .
"we can only imagine the terror that she experienced on her own, dying on the floor in pain. .
"this should not have happened and should never be allowed to happen again to another vulnerable person or their family. .
the latest figures mean that since january 2000, scottish widows has paid a total of £2.5bn in claims to more than 86,000 customers. .